What do I do if my card is stolen, lost or my PIN is compromised?

Dial *130*566#, choose card option and follow the options to stop your card. If you experience a problem using USSD: Call 0860018555 (Call centre office hours only) or call 086 111 5196 (between 09h00 – 23h00).

  • Please note that if the call centre is experiencing high call volumes it might delay your card being stopped.
  • Your card is like cash. If it is stolen, you will lose the funds in your card.
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