Fraud Prevention
All you need to know to prevent fraudulent activity and foster a safer financial environment.
Fraud Prevention
Mukuru has zero tolerance to fraud and we take a firm and unwavering stance against any fraudulent activity.
Always:
Never:
- Fall for any freebies eg sim cards, airtime, data, loyalty points, vouchers which are activated by handing over your phone to “promo agents”
- Fall for an offer that catches you off guard, or the prize is linked to a competition you never entered.
- Join any social media group where you are asked to send money upfront to receive goods, services or more money.
- Automatically click links or attachments you receive via email, text or social media.
- Use your account to assist someone else to send funds, advise them to open their own account.
- Share devices or confidential information with anyone for example: full name, addresses, contact details, identity numbers, card numbers, card expiration dates etc.
These are some of the ways fraudsters may use to trick you into losing money or your identity for fraud reasons.
Fake call
Online purchases (vehicles, clothes, gadgets etc)
Lottery, Investments and crypto currency purchases
Spiritual healing
Anti‐virus protection or computer upgrades
Loan approvals fees
Rental payment
Tax payment
Charity donation
Job opportunity
Bailing out a loved one
Immigration matters (Work, Study, Visitors Visas)
Phishing
Vishing
Smishing
What is fraud?
How do I protect myself from fraud?
How do I report fraud to your organization?
How did I become a target of fraud?
What are the warning signs of potential fraud?
How do I protect myself from becoming a victim of fraud?
What should I do if I suspect fraud?
What can I do to stop fraudsters from contacting me?
How do I know that I am dealing with a Mukuru agent/employee?
What should I do if I receive a suspicious call asking for my personal information?
Remember that Mukuru will never ask for your personal information
What should I do if I receive a suspicious email?
If you are a victim of fraud, immediately contact Mukuru to report the matter.
Please complete the below form