Yes! Anyone who is 18 years and older can set up an account. 

Contact our call centre on 086 001 8555  or dial *130*567# and our friendly staff will help you to sign up.

Yes you can by visiting a Mukuru Agent or branch with your new ID document. Alternatively, you can email the document to [email protected]

No you cannot register with a National ID. Only SA IDs or foreign national passports are accepted to register for a Mukuru Card.

You can cash out your Mukuru remittance orders directly onto your Mukuru Card, but you can only receive local EFTs onto your Mukuru Card. Should someone from outside South Africa want to send you money, you can receive it via remittance. For more info on remittance pay-out options in South Africa, please click here.

Yes if you are on KYC 3, you would need to provide proof of income and if you are on KYC 4, you would need to provide proof that your monthly income has increased to a Mukuru Agent or Mukuru Branch

YES.

No, the Mukuru  Card  can only be used in South Africa.

Unfortunately not. To ensure our high standards of security are maintained, we will never allow anyone else to use someone else’s account. To help us maintain the highest security standards, please take a couple of minutes to establish your own Mukuru account.

Swati Nationals:

• Collection Below E5000: ID or passport only
• Collection Above E5000: ID/Passport and Proof of address
• Sending Below E5000: ID/passport only
• Sending Above E5000: ID/passport+Proof of residence and proof of income

Foreign nationals:

Collection Below E5000:

Valid Passport with either:

• valid permit
• permit renewal letter
• entry stamp within 30 days

Collection above E5000:

Valid Passport with either:

• valid permit
• permit renewal letter
• entry stamp within 30 days
  And proof of residence

Sending Below E5000:

Valid Passport with either:

• valid permit
• permit renewal letter
• entry stamp within 30 days

Sending Above E5000

Valid Passport with either:

• valid permit
• permit renewal letter
• entry stamp within 30 days
  And proof of residence and proof of income

WhatsApp +2786 001 8555 or Dial *130*566# 

• Select > Mukuru Card
• Enter > Pin
• Select > Get statement
• Select > Your preferred statement period
• Select > Your preferred delivery method

Your statement and confirmation letter will be sent to you instantly

Option 1: EFT transfer of at least R100 using your 11 digit unique Mukuru Money number into Access Bank (previously Grobank).

Option 2: Cash deposit using a wiCode at any Shoprite / Checkers / Usave by dialing *130*566# and requesting a wiCode on your phone.

WhatsApp +2786 001 8555 or Dial *130*566#

• Select > Mukuru Card
• Enter > Pin
• Select > Buy/Pay
• Select > Airtime

Follow prompts to complete

WhatsApp +2786 001 8555 or Dial *130*566# 

•  Select > Mukuru Card
• Enter > Pin
• Balance will be displayed above the card menu

The easiest way to place an order is to use one of our mobile channels.

• WhatsApp +27860018555
• Use our Mobile App
• Free USSD *130*566#
• On our Mobi Site

Follow the prompts to take you through the process. 

You will need to specify the following: 

• the amount of money to send
• the recipient’s details 
• the preferred collection region 
• your preferred payment location or method

Use your order number as a reference when paying (see payment options). The order number should also be quoted if you have any queries or amendments related to an order.

If you prefer to transact telephonically, call our call centre on 086 001 8555 and one of our friendly customer service staff will help you to place your order.

Send your ID or Passport number with the last 4 digits of the card number to 34246.

Simply dial *130*566#, call 086 001 8555 or visit our mobi site mobile.mukuru.com.

Quickly and easily! You can place an order using one of our mobile channels (WhatsApp, USSD or Mobi Site) or contact our call centre and we will help you to place your order. You will need to have your recipient’s details close at hand.

To set your USSD Secret PIN, dial *130*566#, choose the card option and follow the prompts.

Call the Contact Centre on 086 001 8555 and request your card to be unblocked.

Your recipient will be sent a voucher number via SMS/Whatsapp with collection details. They will need to take the voucher number and their proof of ID to one of our Branches, Booths or Collection Partners. Our partners vary from banks, retail outlets and mobile wallets.

USD is ready for collection instantly once payment is confirmed. Confirmations can be made the same day if cash deposits are made before 1pm in the UK. Card purchases are confirmed by our validation team every hour. 

Telephonic card purchases are instant.