USDC FAQs And Self-Help Processes

You need to cash-in ZAR before you are able to buy USD Coin.

Once you have cashed-in Rands (ZAR) to your USD Coin pocket, you will then be able to instantly buy USD Coin from your USD Coin Pocket Menu

From the Mukuru Menu

1. Select “Invest”
2. Enter your 4-digit Mukuru Pin
3. Select ‘Buy USD Coin” On the USD Coin Pocket Menu
4. On your first buy, You will See a standard disclaimer explaining the risks in buying USD Coin
5. Select “Continue” to continue the process
6. You will then see an estimated price per USDC
7. Enter the ZAR Amount you would like to buy.
8. You will then be given a quote with the amount of USDC your entered amount will buy you.
   Note this Quote is only valid for 1 min. If you do not complete the purchase within the time, you would need to enter a new buy amount and the new quote may vary.
9. Confirm your purchase and your balances will then update with your new ZAR and USDC balances.

*SEE SELF HELP PROCESS

2. What are the fees for buying USD Coin?

For each buy trade, there is a 1.2% trade fee applied

If you have a USDC Balance you will then be able to instantly sell USD Coin from your USD Coin Pocket Menu

From the Mukuru Menu

1. Select “Invest”
2. Enter your 4-digit Mukuru Pin
3. Select ‘Sell USD Coin” On the USD Coin Pocket Menu
4. You will then see an estimated price per USDC
5. Enter the amount of USDC you would like to sell.
6. You will then be given a quote with the amount of ZAR you will receive by selling your entered USDC amount. Note this Quote is only valid for 1 min. If you do not complete the sell within the time, you would need to enter a new sell amount and the new quote may vary.
7. Confirm your purchase and your balances will then update with your new ZAR and USDC balances.

*SEE SELF HELP PROCESS

If you wish to take out your money from your pocket, you can create a Cash-out order via the WhatsApp Menu. You need to create a Cash-out order and generate a Wicode Voucher to cash-out/withdraw your money

Is my money safe when using USDC with Mukuru?

Yes! USDC is fully backed by reserves, and our partnership with VALR, a regulated crypto exchange, ensures secure transactions.