Unfortunately not. To ensure our high standards of security are maintained, we will never allow anyone else to use someone else’s account. To help us maintain the highest security standards, please take a couple of minutes to establish your own Mukuru account.

Swati Nationals:

• Collection Below E5000: ID or passport only
• Collection Above E5000: ID/Passport and Proof of address
• Sending Below E5000: ID/passport only
• Sending Above E5000: ID/passport+Proof of residence and proof of income

Foreign nationals:

Collection Below E5000:

Valid Passport with either:

• valid permit
• permit renewal letter
• entry stamp within 30 days

Collection above E5000:

Valid Passport with either:

• valid permit
• permit renewal letter
• entry stamp within 30 days
  And proof of residence

Sending Below E5000:

Valid Passport with either:

• valid permit
• permit renewal letter
• entry stamp within 30 days

Sending Above E5000

Valid Passport with either:

• valid permit
• permit renewal letter
• entry stamp within 30 days
  And proof of residence and proof of income

The easiest way to place an order is to use one of our mobile channels.

• WhatsApp +27860018555
• Use our Mobile App
• Free USSD *130*566#
• On our Mobi Site

Follow the prompts to take you through the process. 

You will need to specify the following: 

• the amount of money to send
• the recipient’s details 
• the preferred collection region 
• your preferred payment location or method

Use your order number as a reference when paying (see payment options). The order number should also be quoted if you have any queries or amendments related to an order.

If you prefer to transact telephonically, call our call centre on 086 001 8555 and one of our friendly customer service staff will help you to place your order.

Quickly and easily! You can place an order using one of our mobile channels (WhatsApp, USSD or Mobi Site) or contact our call centre and we will help you to place your order. You will need to have your recipient’s details close at hand.

Your recipient will be sent a voucher number via SMS/Whatsapp with collection details. They will need to take the voucher number and their proof of ID to one of our Branches, Booths or Collection Partners. Our partners vary from banks, retail outlets and mobile wallets.

USD is ready for collection instantly once payment is confirmed. Confirmations can be made the same day if cash deposits are made before 1pm in the UK. Card purchases are confirmed by our validation team every hour. 

Telephonic card purchases are instant.

You can send money home today! As soon as you have signed up for your Mukuru account, either online or over the telephone, you can immediately start sending money back home.

Our sign up process is easy provided you have the correct documentation, namely: 

proof of ID, proof of income and proof of residency.

As a new customer, you will be cleared to send up to a specified amount on your account. If you registered with a South African ID, you can send up to R1,000,000. If you registered with a foreign ID, you may send up to 12 times your monthly income – this is based on your proof of income.

Please contact our support department if you have any concerns about your order or chat directly to our support staff using the Mukuru website.

Please quote your order number when you call so that we can help you quickly.

Payments can be made to Mukuru in one of the following ways:

• Cash: via any of our retail partners. Please remember to quote your order number as the reference so that we can track your payment.
• Online or Telephone Banking: by transferring money to our bank accounts using the online banking or telephone banking options offered by your bank account. Please remember to quote your order number as the reference so that we can track and match your payment. Our banking details will be sent to you if you choose to pay via one of our banking partners.

A Mukuru account is a confidential account, which keeps track of both your orders and your recipients’ details. We continually update our systems and will never pass on your personal details to a third party.

• As an online customer you can place orders, view and amend recipient details, and even replicate previous orders, all online, using your account. 
• If you prefer to transact over the telephone you will still have a Mukuru account, managed by one of our operators who will update the details of your orders as and when you wish to place them.

An order is the registered purchase of a product or service that you’ve created either online or telephonically.

Mukuru is a leading next generation Fintech business that gives the emerging consumer access to affordable and reliable financial services. Our foundation is built on international money transfers – helping you to move money into, out of, and around Africa. Whether you are sending cash for instant collection or topping up a bank account or mobile wallet, it has never been easier.

From this base we’ve grown to provide a broad range of services to answer all the financial needs of our customers.

Having your customer number close at hand allows our customer service staff to access your details quickly, making it easier for them to assist you further.