Home > Legal > Mukuru Wallet Terms and Conditions

Mukuru Wallet Terms and Conditions

Zimbabwe

  1. Welcome to the Mukuru Wallet!
    1. The Wallet Service enables a Customer to hold and operate a Wallet in Zimbabwe. When you sign up for a Wallet, you’re agreeing to follow the rules set out in these Terms and Conditions (“Terms”). 
    2. This is a contract, so take the time to read these Terms carefully before you sign up for the Wallet Service. If you use the Wallet Service, you agree to be bound by and comply with these Terms and the security tips.
    3. Here are some important things to know and remember about the Wallet:
      1. Mukuru Financial Services Zimbabwe Limited (“Mukuru”) owns and provides the Wallet Services in Zimbabwe. Mukuru is licensed as a deposit-taking microfinance institution (as amended) (“DTMFI”) with license number [insert] and its head office located at [insert].
      2. You need to be at least 18 years old to use the Wallet Service.
      3. Keep your Wallet safe and do not share it with anyone else.
      4. You cannot use the Wallet for anything illegal or harmful.
      5. The Wallet Service does not come with any guarantees, purchase protection, other promises or services.
      6. We can stop your use of the Wallet Service at any time, without telling you, if you break any of these Terms or the law, or if we think you are using the Wallet Service in a way that is harmful to us or anyone else.
      7. If you have any questions or problems, you can contact us via USSD by dialling [insert] or via WhatsApp by dialling [insert] or by calling the Mukuru Contact Centre at [insert] (between 08h00 and 19h00), and we’ll be happy to help. 
      8. On notification, we can change these Terms at any time. The latest Terms are at [insert].
    4. In these Terms, when “we”, “us” or “our” is used, we mean Mukuru and its Affiliates, and all the people who work for them like the directors and staff. When “you” and “your” is used, we mean you, as the person reading these Terms. You may already be a customer of Mukuru and be using the Wallet Service or you may want to sign up as a customer and start using the Wallet Service.
    5. When we list examples in the Terms, we are also including similar types of events even though we may not have listed it specifically.

1. Key words used

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2. Applying for a Wallet

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3. Using your Wallet

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4. Wallet Transactions

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5. Fees

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6. Wallet Service availability

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7. Third Parties

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8. Personal information

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9. Access to your Wallet

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10. General

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11. Important Mukuru Links

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